How To Update X Account Information

This guide explains how to update and synchronize X account information for evidence records.

Overview

After submitting an X post as evidence, you can update the associated X account information to ensure it reflects the latest profile data from X. This is useful when:

• The X account has changed its profile picture
• The account name or bio has been updated
• You want to ensure the account information is current
• The account verification status has changed

Step-by-Step Instructions

Step 1: Navigate to Evidence Detail Page

1. Log into your XRZJ account
2. Go to Activity in the user navigation menu
3. Click on X Posts in the left sidebar
4. Find and click on the evidence record you want to update

Step 2: Locate the X Account Information Section

1. Scroll down to the X Account Information card on the detail page
2. You will see the current account information:
   • Avatar (profile picture)
   • Name
   • Username
   • Verification status
   • Followers and following counts (if available)
   • Bio (if available)

Step 3: Update X Account Information

1. Find the "Update X Account Info" button next to the username
2. Click the button to synchronize the latest information from X
3. The button will show a loading state with "Updating..." text
4. Wait for the process to complete (this may take a few seconds)

Step 4: What Happens During Update

The system will automatically:

• Fetch the latest profile information from the X account's profile page
• Update the account name if it has changed
• Update the bio if it has been modified
• Download and store the latest profile picture in cloud storage
• Update verification status if it has changed
• Preserve existing data like followers and following counts (if not available from profile)
• Refresh the page to show the updated information

Step 5: Verify the Update

1. After the process completes, the page will automatically refresh
2. Check that:
   • The profile picture has been updated (if changed)
   • The account name reflects the latest information
   • The bio shows the current content
   • Verification status is up to date
   • A success message appears confirming the update

Additional Features

View on X Button

Next to the "Update X Account Info" button, you'll find a "View on X" button that:

• Opens the X account's profile page in a new tab
• Allows you to verify the account information directly on X
• Helps you confirm that the update was successful

Important Notes

• Profile Picture: The latest profile picture is automatically downloaded and stored in cloud storage
• Data Preservation: Existing data like followers and following counts are preserved if not available from the profile page
• Real-time Sync: The update fetches the most current information directly from X
• Automatic Storage: Profile pictures are stored securely in cloud storage with unique identifiers

Troubleshooting

Update Button Not Available

• Ensure you are the owner of the evidence record
• Check that the X account username is available
• Verify you are logged into your account

Update Fails

• The X account may have been deleted or suspended
• The account may be private or protected
• Playwright may not be available on the server (contact support)
• Network issues may prevent fetching the profile

Information Not Updating

• Wait a few seconds for the process to complete
• Refresh the page manually if needed
• Check that the X account is publicly accessible
• Verify your internet connection

Need Help?

If you encounter any issues updating X account information, please contact our support team at [email protected].